The welfare of our colleagues, customers and suppliers is incredibly important to us. We are closely following government updates on the COVID-19 situation in the UK. We are aware of the enormous impact that this situation has had on both the hospitality sector and the drinks industry as a whole, and are working to support anyone affected in the best way we can.
The Bibendum offices remain closed for the time being, however, members of the business continue to work from home. Our customers should, at this time, expect no change in our services levels as our teams will continue to be available across all the usual channels.
Our logistics partner, Tradeteam, have altered some of their policies and procedures to help them best adapt to the current situation. A full list of updated procedures can be found here.
Our Contact Centre has now reopened. We are able to take orders and customer care enquiries via telephone, as well as email. Please call 0845 263 6924 and select Option 1 to place an order, or 2 to speak to customer care. The Contact Centre opening hours are 8:30am to 5:00pm.
Our delivery partner Tradeteam will be taking extra steps to keep both their drivers and our customers safe. This includes changes to our electronic proof of delivery handsets. To avoid the need to pass handsets between drivers and customers, you will be given a paper off-loading check sheet to mark and sign for their delivery. The driver will then photograph the off-loading check sheet, leaving the hard copy with you. As usual, please ensure any damaged, missing or refused items are clearly marked on the check sheet before the driver's photograph is taken.
With the welfare of our colleagues, customers and suppliers in mind, we have made the decision to postpone all planned events and customer tastings from 16 March until at least the end of April 2020. We will be reviewing the situation regularly, and will keep you updated as circumstances develop.
With an increasing number of operators choosing to offer takeaway and delivery services during this time, we want to help. To do this, we have launched LOCAL, an app designed to help restaurants, pubs, bars and independent merchants offer this, with no setup costs or upfront charges. LOCAL is also able to offer a platform for in-venue orders and payment.
Wine Delivery Service
We are all working together to keep things going for our on-trade customers and their staff. To help venues offer a takeaway and delivery service, we have cut our margins to create a bespoke list of amazing wines at great prices. You can hear what Heath Ball from The Red Lion and Sun has to say here.
We want to help everyone as best we can. So, if you want to be involved, please get in touch with Gergely Barsi Szabo here for more information.
Returning draught stock
Following a relaxation on draught beer destruction rules, many brewers have been working on a scheme to replace and refund unused stock. We continue to work closely with suppliers to understand the steps customers need to take to process returns. Click here to learn how to return your kegs.