The welfare of our colleagues, customers and suppliers is incredibly important to us. We are closely following government updates on the COVID-19 situation in the UK. We are aware that this is likely to have an enormous impact on both the hospitality sector and the drinks industry as a whole, and are working to support anyone affected in the best way we can.
Below, we have put together a hub that includes key information, advice and updates from Bibendum and the wider industry. We will be updating this hub regularly, so please check back for more information.
The Bibendum offices will be closed from Friday 20 March, however, members of the business will be working from home during this time. Our customers should, at this time, expect no change in our services levels as our teams will continue to be available across all the usual channels.
Our logistics partner, Tradeteam, have redeployed much of their resources to support their critical work supplying the healthcare and food supply chains. We fully support their work during the current crisis. As a result, we are adjusting our normal delivery schedule and some lead times will be longer. We will contact you shortly after your order is placed to inform you of the delivery date.
In accordance with latest government advice, we have asked all colleagues at our Contact Centre to remain at home. For those customers who can still trade under the government-issued guidelines, all orders and Customer Care enquiries can still be received by email and will be processed and dealt with in the usual way by the Contact Centre team, who are working from home.
The Bibendum phone lines for orders and Customer Care are currently closed, and will direct callers to contact us via email.
We will not be opening our Contact Centre for Sunday or Bank Holiday orders until further notice.
Our delivery partner Tradeteam will be taking extra steps to keep both their drivers and our customers safe. This includes changes to our electronic proof of delivery handsets. To avoid the need to pass handsets between drivers and customers, you will be given a paper off-loading check sheet to mark and sign for their delivery. The driver will then photograph the off-loading check sheet, leaving the hard copy with you. As usual, please ensure any damaged, missing or refused items are clearly marked on the check sheet before the driver's photograph is taken.
With the welfare of our colleagues, customers and suppliers in mind, we have made the decision to postpone all planned events and customer tastings from 16 March until at least the end of April 2020. We will be reviewing the situation regularly, and will keep you updated as circumstances develop.
With an increasing number of operators choosing to offer takeaway and delivery services during this time, we want to help. To do this, we have launched LOCAL, an app designed to help restaurants, pubs, bars and independent merchants offer this, with no setup costs or upfront charges.
To find out more about the app and register your interest, click here.
Wine Delivery Service
We are all working together to keep things going for our on-trade customers and their staff. To help venues offer a takeaway and delivery service, we have cut our margins to create a bespoke list of amazing wines at great prices. You can hear what Heath Ball from The Red Lion and Sun has to say here.
We want to help everyone as best we can. So, if you want to be involved, please get in touch with Gergely Barsi Szabo here for more information.