Customer service and delivery

Nothing is more important than customer service and getting the basics right. We are committed to constantly improving our systems to provide the best possible service to all our customers.

Regular opening hours

Monday to Friday 8.30am – 6.00pm / Sunday 11am - 6pm

Our offices are open on Public Holidays between 8.30am – 5.00pm except Christmas Day, Boxing Day and New Year’s Day. Any changes to these hours will be advertised on our website.

Place an order

Our Customer Ordering Team are here to receive and process your orders:

By telephone - 0845 263 6924 (Press option 1)

By email - tradesales@bibendum-wine.co.uk

Please be aware that all calls may be monitored for training purposes.

Customer Care

Quick and efficient response to your queries.

Customer Care will deal with all service queries. We have a dedicated Team of Customer Care Executives who are on hand to help resolve any queries our customers may have regarding their accounts.  The primary role of this team is to resolve these issues quickly and efficiently, allowing you to get on with the job of running your business.  When contacting team, if you have your account number, postcode, order confirmation number to hand this will enable us to deal with your query in the most effective manner.

 Contact Customer Care:

By telephone – 0845 263 6924 (Press option 2)

By email – customercare@bibendum-wine.co.uk

In writing – Customer Care Manager, Bibendum Wine, Whitchurch Lane, Bristol, BS14 0JZ

Sales Operations

Helping you to get the most out of Bibendum

Each Sales Operations Executive has a direct dial and email address.

They can provide you with tasting and training notes to help you sell the wines on your list and create personalised order forms to make ordering as easy as possible.

Your Sales Operations Executive is also the person to go to if you want to check prices or stock availability, or to find out about new products.

Sales Operations can also help if your would like to become a Bibendum customer.

In order for us to deal with your query as efficiently as possible, please have at hand your account number/postcode

Contact Sales Operations :

By telephone – 0845 263 6924 (Press Option 3)

By email – each Sales Ops Exec has a direct email, however you can contact the team on sales_operations@bibendum-wine.co.uk

In writing – Sales Operations Manager, Bibendum Wine, 109a Regents Park Road, London, NW1 8UR

Delivery

We have a minimum order value of £250 or 36 bottles x 75cl bottles.

Alcohol Wholesaler Registration Scheme

We are part of HMRC's AWRS scheme. Our number is XVAW00000101595.