Customer Service & Delivery
Nothing is more important than customer service and getting the basics right. We are committed to constantly improving our systems to provide the best possible service to all our customers.
Regular opening hours
Monday to Friday 8.30am – 6.30pm / Sunday 11am - 6pm
Our offices are open on Public Holidays between 8.30am – 5.00pm except Christmas Day, Boxing Day and New Year’s Day. Any changes to these hours will be advertised on our website.
Place an Order
Our Customer Ordering Team are here to receive and process your orders.
Please be aware that all calls may be monitored for training purposes.
Quick and efficient response to your queries
We have created our new Customer Care Team to ensure our service levels reach and are maintained at the highest possible level.
Customer Care will deal with all service queries. Every customer has a dedicated Customer Care Executive who is their first point of contact for queries on delivery issues, invoicing and other general problems.
The role of the Customer Care Team is to be on hand to help resolve these issues quickly and efficiently, allowing you to get on with the job of running your business.
Contact Customer Care
By telephone – 0845 263 6924 (Press option 2)
By email – firstname.lastname@example.org
In writing – Customer Care Manager, Bibendum Wine Limited, 113 Regents Park Road, London, NW1 8UR
When calling the team, please try and have your account number or postcode to hand. If you are calling to report a discrepancy on an order please quote the Telesales Reference on your delivery note.
Helping you to get the most out of Bibendum
Each Sales Operations Executive has a direct dial and email.
They can provide you with tasting and training notes to help you sell the wines on your list and create personalised order forms to make ordering as easy as possible.
Your Sales Operations Executive is also the person to go to if you want to check prices or stock availability, or to find out about new products.
Contact Sales Operations
By telephone – 0845 263 6924 (Press Option 3)
By email – each Sales Ops Exec has a direct email noted in your welcome pack
In writing – Sales Operations Manager, Bibendum Wine Limited, 113 Regents Park Road, London, NW1 8UR
When calling the team, please try and have your account number or postcode to hand.
We apply delivery charges dependent on the value of your order and your business address. To discuss these charges, please speak to your Customer Care Executive or Account Manager.
Alcohol Wholesaler Registration Scheme
We are part of HMRC's AWRS scheme. Our number is XGAW00000102028.