Customer Service & Delivery

Bibendum customer services

We know that nothing is more important than customer service and getting the basics right. We are committed to constantly improving our systems to provide the best possible service to all our customers.

Office Hours during Christmas 2016

Opening hours between 27 November and 5 January 2017:

Monday-Friday 8:30am-6:30pm

Saturdays 8:30am-4:00pm (including Christmas Eve and New Year's Eve)

Sundays 11:00am-6:00pm

Bank holiday Tuesday 27 8:30am-5:00pm

We are closed Christmas Day, Boxing Day and New Year's Day.

Regular opening hours

Monday to Friday 8.30am – 6.30pm / Sunday 11am - 6pm

Our offices are open on Public Holidays between 8.30am – 5.00pm except Christmas Day, Boxing Day and New Year’s Day. Any changes to these hours will be advertised on our website.

Place an Order

Our Customer Ordering Team are here to receive and process your orders.

By telephone - 0845 263 6924 (Press option 1)
By email - tradesales@bibendum-wine.co.uk

Please be aware that all calls may be monitored for training purposes.

Customer Care

Quick and efficient response to your queries

We have created our new Customer Care Team to ensure our service levels reach and are maintained at the highest possible level.

Customer Care will deal with all service queries. Every customer has a dedicated Customer Care Executive who is their first point of contact for queries on delivery issues, invoicing and other general problems.

The role of the Customer Care Team is to be on hand to help resolve these issues quickly and efficiently, allowing you to get on with the job of running your business.

Contact Customer Care

By telephone – 0845 263 6924 (Press option 2)
By email – customercare@bibendum-wine.co.uk
In writing – Customer Care Manager, Bibendum Wine Limited, 113 Regents Park Road, London, NW1 8UR

When calling the team, please try and have your account number or postcode to hand. If you are calling to report a discrepancy on an order please quote the Telesales Reference on your delivery note.

Sales Operations

Helping you to get the most out of Bibendum

Each Sales Operations Executive has a direct dial and email.

They can provide you with tasting and training notes to help you sell the wines on your list and create personalised order forms to make ordering as easy as possible.  

Your Sales Operations Executive is also the person to go to if you want to check prices or stock availability, or to find out about new products.

Contact Sales Operations

By telephone – 0845 263 6924 (Press Option 3)
By email – each Sales Ops Exec has a direct email noted in your welcome pack
In writing – Sales Operations Manager, Bibendum Wine Limited, 113 Regents Park Road, London, NW1 8UR

When calling the team, please try and have your account number or postcode to hand.

Delivery

We apply delivery charges dependent on the value of your order and your business address. To discuss these charges, please speak to your Customer Care Executive or Account Manager.

Bibendum Wine Limited © 2016 | Company Registration No. 02218928 | 113 Regents Park Road London NW1 8UR | Call Us: 0845 263 6924

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